Shipping Policy

Thank you for shopping with us at PadPod SG! We hope that these padpods will give you comfort wherever you go! Here are some points to take note of your delivery.

Shipping (Singapore)

  • We offer FREE DELIVERY for all orders with no minimum spending.
  • For Singapore deliveries, do expect to receive your item within 2-3 working days.
  • Please note that processing time may be extended during public holidays.
  • If you had not receive your item within 3 working days of order completion, please reach us with our contact us form or chat with us using the chat function on the bottom right.

Worldwide Shipping

  • We ship worldwide via Fedex/UPS/DHL, and the shipping fees are calculated automatically upon checkout. Here's a table for your reference.

 

    Destination Duration (in working days) <1kg <2kg
    Singapore 2-3 Free Free
    Malaysia 2-3 $20.00 $30.00
    Vietnam, Thailand, Philippines, Hong Kong, Taiwan 2-3 $45.00 $80.00
    Korea 2-3 $50.00 $80.00
    Japan, Australia, New Zealand 2-3 $50.00 $100.00 

      

    • Please note that shipping fees and duration differ depending on your location. Additionally, international shipping fees are fluctuating due to the shortage of flights caused by the COVID situation.

    The package is handed to your local post office on arrival in your country. As such, delivery time will vary by country depending on the efficiency and expediency of your postal service.

    • We do not accept order cancellations upon dispatch of your order.

    Customs & Import Duties

    • Your package may be subject to customs fees and import duties of its destination country. The recipient is responsible for all duties and taxes incurred. As taxes and duties vary for different items in every country, we cannot determine these fees during the checkout process.
    • Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties differ widely from country to country.